Vital Interaction’s patient communication solution helps practices using Veradigm drive more revenue, eliminate administrative tasks, increase patient satisfaction, and improve patient outcomes. More than 10,000 providers rely on Vital Interaction to send more than 40 million messages to 2.5 million patients annually. Practices using Vital Interaction typically see a 10% increase in appointment volume, a 20% increase in revenue from patient reactivations, a 20% reduction in no-show rate, and a significant reduction in call volume and other administrative tasks. 

Differentiating features: 

• Customize Appointment Reminders- Basic reminders are not enough. Reminders should be customized based on key factors like appointment type, provider and locations. Do more than just remind - educate. Create personalized cadences to deliver key information to patients prior to appointments that go beyond basic appointment details. 
• Communicate in Real Time- Reduce call volume and stop playing phone tag with two way texting. Vital Interactions’ HIPAA-compliant Patient Chat feature allows you to chat with patients via SMS text message and quickly assign conversations to staff members to make short work of things like rescheduling a patient’s appointment. Patient information is securely centralized to provide your team insight on patient conversations so nothing gets buried or unread. 
• Automate Recalls and Reactivations: Reach deep into Veradigm and automate campaigns based on key patient data. Build “set it and forget it” reactivation/recall campaigns that engage patients who meet certain criteria like appointment type, time between visits, patient age, and even ICD and CPT codes. 
• Automate the Referral Process: Automate the referral process by adding patients to outreach campaigns, increasing conversions, preventing patients from slipping through the cracks, and minimizing manual tasks for staff. 

What we offer: 

1. SmartList Engine 
2. Dynamic List Building 
3. Automated Recall and Reactivation Messaging 
4. Appointment Specific Reminders and Patient Education 
5. Patient Chat 
6. Group Patient Messaging 
7. Bulk Message Sending 
8. Last Minute Cancelation/Waitlist workflow 
9. Automated Referral Engine Reporting 
10. Deep Integration with Veradigm 
11. Custom Patient Satisfaction Surveys 
12. Provider-Recorded Calls 
13. Guided training and onboarding 
14. Dedicated account management

Marketing links:

Raleigh Ophthalmology Case Study Resource Link: https://20613785.fs1.hubspotusercontent-na1.net/hubfs/20613785/Reduce%20No-Show%20Rate%20with%20Raleigh%20Ophthalmology%20.pdf 

Arizona Eye Specialists Case Study Resource Link: https://20613785.fs1.hubspotusercontent-na1.net/hubfs/20613785/Increase%20Appointment%20Volume%20with%20Arizona%20Eye%20Specialists%20Case%20.pdf 

Stress Care of New Jersey Case Study Resource Link: https://20613785.fs1.hubspotusercontent-na1.net/hubfs/20613785/Patient%20Recall%20Rates%20with%20Stress%20Care%20of%20NJ%20Case%20Study%20.pdf 

Guide to Patient Retention Resource Link: https://20613785.fs1.hubspotusercontent-na1.net/hubfs/20613785/Ebooks%20and%20Guides/2023%20Guide%20to%20Patient%20Retention_v1.pdf 

ROI Calculator Resource Link: https://www.vitalinteraction.com/roi-calculator/

Client Testimonials: 

“Vital Interaction has helped Raleigh Ophthalmology find solutions to several practice challenges. Developing an automated referral process was a total game changer. Vital Interaction allowed us to process over 850 physician referrals per month; increasing employee productivity and efficiency while improving referral relationships.” Evelyn Kelly, Practice Administrator, Raleigh Ophthalmology 

“Our patient appointments have increased significantly; we're now seeing more patients who were lost in the system. This product has increased revenue and allowed our staff to operate more effectively and efficiently.” Crystal M., Patient Services Coordinator, Arizona Eye Specialists 

“Our partnership with Vital Interaction has transformed how we communicate with our patients. We’ve given time back to staff, increased our appointment volume, and improved the patient experience. We continue to see a large return on our investment with Vital Interaction and I’m excited to continue to work with them to make our communication processes even better.” Joy Moore, Practice Administrator, Pine Belt Dermatology

Documentation:

Sample Workflow.pdf